Seminar / Veranstaltung

Conflict Management

Management-Institut Dr. Kitzmann

Zielgruppe: The training addresses upper and middle management from corporates of all sizes and industries as well as management from the financial and public sectors.

Abschluss: Zertifikat

Seminarziele:

The participants will be familiarized with major and most common conflict situations. Constructive ways to solve and deal with these situations will be trained by examples and role-plays.

Inhalte:

Programmübersicht:

- Perception of conflict
- Analysis of conflict situations
- Conflict situations occuring in the domain of leadership and upper management
- Conflict diagnosis and conflict resolution
- Negative and positive aspects of a conflict situation (disruptive factor or procreative tension?)
- Conflict-creating and conflict-resolving behaviour
- Helpful conversational techniques for conflict situations
- Evitable and in-evitable conflict situations
- Analysis of case studies
- Conflict within and among groups
- Organisational and structural conflicts